Terms & Conditions

Runner Retreats is brought to you by:

New Levels Coaching Ltd – New Levels Coaching Ltd – 21 Cleeve Mount, Loughborough, LE11 4SD

GreenWood Events Ltd trading as RunThrough Events – Unit 101/102 Image Court, 328-334 Molesey Road, Walton-On-Thames, Surrey, KT12 3PD.

By signing up you understand and agree to terms and conditions stated below. If you disagree with any of the below terms then please do not sign up. If you are in any way unsure on any aspect of the content below, please contact us at [email protected] New Levels Coaching & GreenWood Events Ltd reserves the right to change these Terms and Conditions at any time by posting changes online.

Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.


All prices are subject to availability and can be withdrawn or varied without notice. All deposits are required to be paid before bookings will be processed. Payment of deposit means acceptance of all terms and conditions. Full payment required minimum 40 days before departure. If bookings are made inside of 40 days; then full payment required immediately.

Payment Process

Non refundable deposit due upon purchase – 30%

Full payment to be made 40 days prior to the retreat remaining – 70%


All deposits are non refundable. Cancellations within 40 days may be fully non refundable. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances such as illness or accidents. Some cancellations may be partly refundable, but cancellation charges will apply. Runner Retreats is unable to provide any refund to you until we receive the funds from the relevant supplier.

Travel Insurance

Travel Insurance is deemed compulsory by Runner Retreats due to the physical activities in involved.


There may be an additional local tax charged at some airports.


It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding health requirements for your destination.

Passports & Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it.


Runner Retreats does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither Runner Retreats nor any of its representatives accepts any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.

Credit Card Transactions

Credit card surcharges apply when paying by debit or credit card to Runner Retreats.

Privacy Policy

Journey Retreats is committed to protecting the privacy and confidentiality of your personal information. Runner Retreats will not pass on any of your details to a third party unless you authorise us to do so.

Participants agree to allow Runner Retreats to use any images obtained at the retreats on their website or to be distributed to third parties.

Travel Advice

For up to date travel advice please contact the Department of Foreign Advice section on the .GOV website https://www.gov.uk/foreign-travel-advice